Shipping and Returns
You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the Continental United States using UPS.
We offer UPS Overnight, 2 Day, and Ground Shipping. Although we ship all perishable products packed with cold packs, we always recommend 2 day or Overnight shipping to ensure your product arrives in good condition. Please note that you are responsible to pick the shipping speed with UPS according to the weather temperatures in your area or the area where the gift will be delivered! Be aware that we are not responsible for late deliveries and any resulting spoiled product.
If you choose ground shipping, please be aware that we assume no responsible for delayed or late deliveries or any resulting spoiled product.
Because we are shipping perishables, we use Monday and Tuesday as our primary shipping days.
If you absolutely need your order before the weekend or a specific date, we encourage you to call us at 608-328-3355 to discuss shipping options.
In warmer seasons we package your cheese in an insulated box with cold packs sufficient to ensure that your cheese arrives in the right environment.
The delivery time may vary depending on your specific location. While rare, inclement weather and other factors beyond the control of UPS or the Alp & Dell Cheese Store may impact delivery times.
We do our best to ensure that you receive our products in excellent condition. If, for some reason you are dissatisfied with what you received, please contact us as soon as possible so that we may address the problem. If the products of concern are perishable, you must contact us within 24 hours of receiving the product so that we may take whatever action is necessary to begin the replacement process. If your product is damaged upon receipt, we may request detailed information regarding the type of damage and a photograph of the damaged item(s) for our records. Please understand that artisanal cheese molds, as we only carry natural cheeses. Simply scrape away any unwanted mold and the cheese below is still good to eat.
Selecting your Products
If you are unfamiliar with buying artisan cheese, please be aware that some of the products we send you will have a variety of molds growing on the rind. We find that these molds add character to the cheese in terms of looks, texture and taste. If you happen to be put off by the rind, simply don’t eat it and enjoy the heart of the cheese.
If you’ve ordered a weighed item from us such as cheese or meat, please note that we hand-cut to your order and as a result there will often be some variation in weight – some pieces might be a bit under the weight you ordered and others might be a bit over – it tends to work out on balance.
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Alp and Dell Cheese Store. The collective work includes works that are licensed to Alp and Dell Cheese Store. Copyright 2023, Alp and Dell Cheese Store ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Alp and Dell Cheese Store or purchasing Alp and Dell Cheese Store products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Alp and Dell Cheese Store or to purchase Alp and Dell Cheese Store products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Alp and Dell Cheese Store. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Alp and Dell Cheese Store used in the site are trademarks or registered trademarks of Alp and Dell Cheese Store
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Alp and Dell Cheese Store disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Alp and Dell Cheese Store does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Alp and Dell Cheese Store does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Alp and Dell Cheese Store shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Alp and Dell Cheese Store has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Alp and Dell Cheese Store product is mistakenly listed at an incorrect price, Alp and Dell Cheese Store reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Alp and Dell Cheese Store reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Alp and Dell Cheese Store shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Alp and Dell Cheese Store without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Alp and Dell Cheese Store may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Alp and Dell Cheese Store.
Your use of this site shall be governed in all respects by the laws of the state of Wisconsin, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Alp and Dell Cheese Store products) shall be in the state or federal courts located in Dane County, Wisconsin. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Alp and Dell Cheese Store products) must be commenced within one (1) year after the claim or cause of action arises. Alp and Dell Cheese Store’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Alp and Dell Cheese Store may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Alp and Dell Cheese Store or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Alp and Dell Cheese Store does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Alp and Dell Cheese Store is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Alp and Dell Cheese Store reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Alp and Dell Cheese Store in its sole discretion.
You agree to indemnify, defend, and hold harmless Alp and Dell Cheese Store, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Alp and Dell Cheese Store may link to sites operated by third parties. However, even if the third party is affiliated with Alp and Dell Cheese Store, Alp and Dell Cheese Store has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Alp and Dell Cheese Store. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Alp and Dell Cheese Store seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Changes to our policy
If we decide to change our Shipping & Returns or Terms & Conditions, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on October 26, 2022.